Returns & Refunds Policy

Return Process:

If you’re not satisfied with your purchase, returning it is easy. Just send the product back to our address located at 201 Inverness St, Borger, Texas, 79007, US. Our goal is your total satisfaction, and our return and refund policy is designed to streamline the process, making it simple and stress-free.

Return Procedure:

If you receive damaged, defective, or incorrect items, please reach out to us within 14 days of receiving them to arrange for a return or exchange. We’ll provide a prepaid shipping label for your convenience. For other returns or exchanges, you have up to 30 days from receipt to initiate the process. It’s important to ensure the item is in its original condition and packaging, including all tags and accessories. You can initiate the return or exchange through our website or by sending us an email.

Please be aware that personalized or custom items and final sale items cannot be returned or exchanged. Return shipping costs for non-defective items are not covered.

Refunds:

Once we receive the returned item, we will carefully examine it to ensure it’s in its original condition. If everything checks out, we’ll proceed with processing your refund, which should reflect in your original payment method within 7-10 business days. You’ll also receive a confirmation email once the refund is initiated.

For defective items that fall outside the 30-day return window, we can arrange for repair or replacement. We’re dedicated to finding a solution that leaves you satisfied.

We take returns and exchanges seriously and strive to provide exceptional customer service. If you have any questions or concerns about our policy, don’t hesitate to reach out to us. We’re here to help.

Late or Missing Refunds (if applicable):
If your refund is delayed, review your bank account, contact your credit card company, and reach out to your bank. If issues persist, email us at [email protected] for assistance.

Sale Items:

Refunds are applicable only to regular-priced items; sale items cannot be refunded.

Exchanges:

We replace defective or damaged items. Email us at [email protected] and send the item to 201 Inverness St, Borger, Texas, 79007, US.

Gifts:

If the item was designated as a gift, you’ll receive a gift credit equivalent to the value of the return. If it wasn’t marked as a gift, the refund will be issued to the original purchaser, who will be notified of the return.

Shipping:

To initiate a return, mail your product to 201 Inverness St, Borger, Texas, 79007, US. You’re responsible for return shipping costs, which are non-refundable. For items exceeding $75, use a trackable shipping service. Ensure secure packaging and include the original invoice. Upon receipt, we’ll inspect and process your refund or exchange.